Return & Refund Policy

We want you to love everything you buy from PECIFY. If you're not fully satisfied, you may return eligible items within 15 days of delivery for a full refund or exchange — no questions asked.

To be eligible for return or exchange, items must be:

• Unused, unworn and unwashed.
• Returned with all original tags, labels and packaging intact.
• Free of perfume, stains, damage or alterations.
• Requested within 15 days from the date of delivery.

For hygiene and safety reasons, the following cannot be returned:

• Innerwear, socks and lingerie.
• Earrings and other pierced jewellery.
• Items marked “Final Sale” or “Non-Returnable” on the product page.
• Sarees with blouse pieces that have been stitched or altered.

Starting a return takes under 2 minutes:

• Go to My Account → Orders, or the Contact page.
• Select the order and item(s) you wish to return and choose a reason.
• Pick doorstep pickup (free for most pincodes) or self-ship to our returns hub.
• Pack the item securely with tags attached — our courier partner will collect it.

Need a different size? Raise an exchange request and we'll dispatch the replacement first, collecting the original item at the same visit wherever possible. Exchanges are always free, subject to replacement stock availability.

Once your return passes quality check (within 24–48 hours of pickup):

• UPI / Wallets: 1–2 business days.
• Credit / Debit Cards: 3–5 business days (bank dependent).
• Net Banking: 3–5 business days.
• COD orders: refunded via UPI or bank transfer within 3 business days.
• Shipping charges (if any) are refundable only if the return is due to our error (wrong/defective item).

We're sorry if something arrived damaged or incorrect! Report it within 48 hours of delivery with photographs via the Contact page. We will arrange a free replacement or full refund including shipping — no return shipping cost to you.

To keep prices fair for everyone, accounts with an unusually high return rate may have COD or return privileges reviewed. This affects fewer than 0.5% of our customers.